Information We Collect
We may collect information that you voluntarily provide when you contact us, request information, submit an enquiry, request a visa service, inquire about an Umrah package, or use other features of our website.
Information may include:
- Full name and contact details
- Phone or WhatsApp number
- Email address
- Country of residence
- Travel and booking information
- Information submitted through enquiry forms
- Other information you choose to provide
Depending on the service requested, additional information or documentation may be required. We aim to collect only information relevant to providing or coordinating the requested service.
How We Use Your Information
Information may be used to respond to enquiries, communicate with you and provide or coordinate the services you request.
We may use information to:
- Respond to enquiries and requests
- Provide information about our services
- Process or coordinate bookings
- Assist with Umrah visa-related requests
- Arrange accommodation and transportation
- Communicate important service updates
- Improve our website and user experience
- Maintain website security and prevent misuse
Information Sharing
We do not sell your personal information as a business practice.
Where necessary to provide a requested service, information may be shared with relevant service providers, business partners or authorities involved in fulfilling your request.
For example, certain information may need to be provided to accommodation providers, transportation providers, visa-related service partners or other parties involved in arranging your journey.
Data Security
We take reasonable measures to protect information submitted through our website and services against unauthorized access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
Data Retention
We may retain personal information for as long as reasonably necessary to provide requested services, maintain business records, resolve enquiries or disputes, meet applicable legal obligations and maintain legitimate business interests.
When information is no longer reasonably required, we may delete or securely dispose of it where appropriate.
Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include:
- Requesting access to information we hold
- Requesting correction of inaccurate information
- Requesting deletion where applicable
- Asking how your information is being used
- Withdrawing certain communications preferences
To make a privacy-related request, please contact us using the details provided at the end of this policy.
Third-Party Services
Our website may contain links to third-party websites, payment providers, communication platforms, social media services or other external services.
These third parties may have their own privacy policies and terms. Al Hateem is not responsible for the privacy practices of third-party websites or services that we do not control.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, operational practices or applicable requirements.
When changes are made, the updated version will be published on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or need clarification about how your information is handled, please contact Al Hateem Umrah Services.
For privacy questions and information requests, please contact our team.