Terms & Conditions.

Website Use

The information and services available on this website are provided for general information, enquiries and service-related purposes.

You agree to use this website lawfully and not to misuse, interfere with, damage or attempt to gain unauthorized access to any part of the website or its systems.

You agree not to:

• Submit false, misleading or fraudulent information
• Use the website for unlawful purposes
• Attempt to interfere with website security
• Copy or misuse website content without permission
• Use our services for unauthorized commercial purposes

Our Services

Al Hateem Umrah Services may provide or arrange services including Umrah packages, visa assistance, accommodation, transportation, Ziyarat, flights and related travel services.

The exact services included in a booking depend on the package, quotation, confirmation or arrangement provided to the customer.

Availability is subject to confirmation at the time of enquiry or booking.

Bookings & Confirmation

An enquiry or request submitted through our website does not automatically constitute a confirmed booking.

A booking becomes confirmed only when the applicable arrangements have been accepted and confirmed by Al Hateem or the relevant service provider.

Customers may be required to provide:

• Accurate personal information
• Valid travel documentation
• Correct travel dates
• Traveller and room details
• Any other information required for the service

Customers are responsible for ensuring that the information supplied to us is accurate and complete.

Pricing & Payment

Prices displayed on our website or communicated by our team may change based on availability, travel dates, supplier pricing, currency fluctuations, taxes, fees or other applicable charges.

The final price applicable to your booking will be the price communicated and confirmed for your specific arrangement.

Payment

Where a deposit, advance payment or full payment is required, the applicable payment terms will be communicated before confirmation.

A booking may not be confirmed until the required payment has been received and the applicable conditions have been satisfied.

Umrah Visa Services

Where Al Hateem assists with an Umrah visa request, the service is subject to the requirements, rules and decisions of the applicable authorities.

Customers are responsible for providing accurate and complete documents and information requested for the applicable process.

Visa requirements, eligibility conditions, processing procedures and applicable fees may change without prior notice due to decisions or requirements of relevant authorities.

We are not responsible for delays, refusals or changes resulting from decisions or actions outside our reasonable control.

Hotels & Accommodation

Hotel availability is subject to confirmation and may depend on travel dates, room category, occupancy and supplier availability.

Hotel names, room categories, facilities, distance descriptions and other accommodation details may be subject to change or availability.

Important

Any specific hotel or room arrangement is only considered confirmed when it has been included in your booking confirmation.

Transportation

Transportation services are subject to availability and the agreed itinerary.

Vehicle type, capacity, route, pickup time and other transportation details will depend on the confirmed arrangement.

Customers are responsible for providing accurate pickup, drop-off and travel information and for being available at the agreed location and time.

Cancellation & Changes

Cancellation and amendment conditions depend on the specific services included in your booking and the policies of the relevant suppliers.

Some services may be partially or fully non-refundable after confirmation.

Before cancelling

Customers should contact our team before making changes or cancelling a confirmed booking so that the applicable cancellation terms can be reviewed.

Liability & Unforeseen Events

We make reasonable efforts to coordinate the services included in confirmed arrangements. However, some elements of a journey may depend on third-party providers and circumstances outside our reasonable control.

Examples may include:

• Airline schedule changes or cancellations
• Government or regulatory decisions
• Visa or immigration decisions
• Hotel availability issues
• Transportation delays
• Weather or natural events
• Security situations
• Other circumstances beyond reasonable control

Where such circumstances occur, we will make reasonable efforts to assist with available alternatives or adjustments, subject to the applicable supplier terms.

B2B & Travel Agency Partners

Travel agencies and other business partners working with Al Hateem may be subject to separate commercial terms, agreements, payment conditions and service arrangements.

Where a separate written agreement exists, its specific terms may apply to the relevant B2B relationship.

Partners are responsible for providing accurate traveller information and communicating relevant booking conditions to their customers.

Changes To These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website, operational practices or applicable requirements.

Updated terms will be published on this page together with a revised “Last Updated” date.

The terms applicable to a confirmed booking may also be subject to the specific booking confirmation and supplier conditions provided to you.