Questions? We've Got Answers.

Package inclusions depend on the selected package. They may include accommodation, transportation, visa assistance, flights, Ziyarat or other services depending on the package details.

Yes. If you have specific hotel, transportation, duration or itinerary requirements, contact our team to discuss a customized arrangement.

Yes. We can discuss arrangements for families, private groups and organized pilgrim groups according to their requirements.

Yes. Al Hateem provides individual services as well as complete Umrah arrangements, depending on availability and requirements.

You can submit a visa request through our Umrah Visa page or contact our team directly. We will guide you through the applicable next steps.

Requirements can vary depending on the applicable regulations and your circumstances. Our team will confirm the current documents required for your case before processing.

Processing timelines can vary depending on the current visa process, documentation and applicable authorities. Our team can provide guidance based on your request.

Hotel preferences can be discussed with our team. Availability, location, room type and package requirements will determine the available options.

Yes. Accommodation arrangements can be coordinated in both Makkah and Madinah according to your itinerary and requirements.

Hotel-only arrangements may be available. Contact our team with your dates and preferred city so we can discuss the available options.

Transportation arrangements can include airport transfers and other Saudi ground transportation depending on your itinerary.

Yes. Group transportation can be coordinated based on the number of travellers, route, timing and vehicle requirements.

Private transportation options can be discussed with our team depending on your route, dates and requirements.

Yes. Ziyarat arrangements can be coordinated for both Makkah and Madinah according to your itinerary and requirements.

Yes. Private and group Ziyarat arrangements can be discussed based on your preferred locations, timing and transportation needs.

Available locations depend on the itinerary and current arrangements. Our Ziyarat page provides an overview of the locations that may be included.

Yes. Al Hateem works with B2B travel partners and can discuss Saudi ground arrangements, accommodation, transportation and other requirements.

Yes. Group requirements can be discussed with our B2B team to build arrangements around your pilgrims' itinerary.

Visit our Partner With Us page or contact our team with your agency details and requirements.

You can contact us through our Contact page or the available communication channels on our website.

Yes. Share your preferred dates, travellers, services and other requirements with our team and we can discuss the available arrangements.